This program is designed provide students with the skills to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites, preparing them to quickly and efficiently resolve support incidents. The course covers competencies associated with all three Cisco Certified Technician (CCT) certification tracks – Collaboration, Data Center, and Routing and Switching – including onsite support and maintenance of Cisco collaboration endpoints; Cisco Unified computing Systems and servers; and Cisco routers, switches, and operating environments.

Competency Goals

• Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
• Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
• Perform remedial services (hardware break/fix) on Cisco collaboration products including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
• Recognize correct connections and configuration
• Perform basic Layer 1 and basic Layer 2 troubleshooting
• Review Cisco data center networking fundamentals, including SAN, unshielded twisted-pair (UTP) and fiber connectors, the unified computing fabric, and server options.
• Identify Cisco Unified Computing System (Cisco UCS) component models, Cisco Nexus and MDS switches, accessories, cabling, and interfaces.
• Understand Cisco UCS and Cisco Nexus Operating System (Cisco NX-OS) operating modes and identify commonly found software.
• Use the Cisco GUI to connect and service Cisco UCS product components.
• Demonstrate effective field servicing and equipment replacement, and how to troubleshoot most common issues with Cisco UCS servers.
• Use basic Cisco software configuration and tools: Tera Term, Putty, Trivial File Transfer Protocol (TFTP) server, FTP server, USB Storage, loopback plug, and Windows
• Understand network fundamentals, Cisco products, and hardware components
• Perform remedial services (hardware break/fix) on Cisco products including software and configuration backup and restore, software upgrade/downgrade
• Recognize connection type and cable requirement
• Perform basic Layer 1 and basic Layer 2 troubleshooting

Sample Job Titles

Systems Administrator, Network Administrator, Network Engineer, Information Technology Specialist (IT Specialist), Local Area Network Administrator (LAN Administrator), Information Technology Manager (IT Manager), Information Technology Director (IT Director), Systems Engineer, Network Manager, Network Specialist, or other similar jobs.

Learning Methodology: Residential

Credential Awarded: Certificate of Completion

Length of Program: 72 Clock Hours (1-2 Months)

Lecture/Lab Hours: 43/29

Maximum Student/Teacher Ratio: 25:1

Withdrawal Fee: $100.00

Prerequisites: Either 1 year relevant work experience, 1 year postsecondary education at an accredited institution in a related field, or 1 industry certification in a related field

Tuition for Program: $3,750.00

Course Materials Fee (nonrefundable): $250.00

Included in Course Materials Fee
Digital Course Content: $50.00
Virtual Labs: $100.00
Practice Tests: $75.00
eBooks: $25.00