Work Experience (in-field)
0-2 years
2+ years in a Tier 1 or Tier II position
Education
High School Diploma
Bachelor’s or Master’s Degree
Vocational Certificate
Certifications
Competency
Less than 80% of Level 1 competencies
Associate of Applied Science (AAS) in Cloud Security
Certified IT Project Management Expert:
ITIL Foundation
CompTIA Certified Expert:
A+
Data Cabling Installer
Cybersecurity Certified Associate
Microsoft Certified Expert:
Microsoft 365 Certified Modern Desktop Administrator Associate
Microsoft Office Specialist (MOS)
Build a computer
Update drivers
Detect/resolve hardware problems
Install Operating Systems
Migrations
Configure IP addresses (static/DHCP)
Speak with an Advisor for the complete list
Cable Repair Technician
Install/Repair/Service Technician
Customer Service Technician
Field Technician
Communications Technician
Computer Support Specialist
Helpdesk Support
Desktop Support
Information Technology (IT) Specialist
Computer Technician
Help Desk Analyst
Technical Support Specialist
…and more
Work Experience (in-field)
2-5 years
No related experience within 2 years
Education
High School Diploma
Bachelor’s or Master’s Degree
Vocational Certificate
Certifications
Competency
80% or more of Level 1 competencies
Less than 80% of Level 2 competencies
Amazon AWS Certified:
Solutions Architect – Associate
SysOps Administrator – Associate
Certified IT Project Management Expert:
PMP/CAPM Project Management Professional
Cisco Certified Expert:
CCNA
Cisco Certified CyberOps Associate
Cloud Security Certified Professional:
Azure and AWS
CompTIA Certified Expert:
Linux+, Network+, and Security+
Cybersecurity Certified Professional
Microsoft Certified Expert:
Microsoft Certified Azure Administrator Associate
…and more
Includes all Level 1 competencies
Understand network diagrams
Interpret network diagrams
Configure and troubleshoot LAN/WAN
Understand and support all aspects of
Windows Server environment
Maintain and troubleshoot installations
of Microsoft Windows Server
Understand and support VLANs,
trunking, and spanning tree
Speak with an Advisor for the complete list
Network Support/Technician
Computer Support Specialist
Helpdesk/Desktop Support
Server Administrator
Network/Systems Administrator
Systems Engineer
Database Administrator/Analyst
Business Systems Analyst
Web Developer
Software Engineer/Developer
Programmer
Java Developer
…and more
Work Experience (in-field)
5+ years
No related experience within 2 years
Education
High School Diploma
Bachelor’s or Master’s Degree
Vocational Certificate
Certifications
Competency
80% or more of Level 2 competencies
Less than 80% of Level 3 competencies
Cisco Certified Expert:
CCNP Enterprise, Collaboration
Data Center, and Security
Cisco Certified CyberOps Professional
Cybersecurity Certified Expert:
Certified Ethical Hacker (CEH)
Certified Information Systems
Security Professional (CISSP)
Cybersecurity Certified Manager
Data Science Architect Boot Camp
Microsoft Certified Expert:
Microsoft 365 Certified Azure Security
Administrator Associate
Microsoft Certified Cloud Developer
(C# and .NET)
VMware Certified Associate
…and more
Includes all Level 1 and 2 competencies
Extensive experience in firewalls, VPN,
MPLS and wireless networks
Extensive experience troubleshooting
Microsoft Server, Active Directory,
Group Policies, Exchange Server,
Hyper-V, and ESXI environments
Working knowledge of Hyper – V and
ESXI replication, Shadow Project
Image Manager and Cloud replication
Experience with Terminal Server/RDS and Citrix XenApp client and server configuration and troubleshooting
Speak with an Advisor for the complete list
Information Security Analyst
Computer Network Architect
Network Engineer/Architect
Local Area Network Administrator
Information Technology (IT) Manager
Information Technology (IT) Director
Systems Engineer
Software Development Engineer
Application Integration Engineer
Computer/Technical Consultant
Business Systems Analyst
Web Developer
Database Administrator/Analyst
…and more
